• Desktop Support Specialist

    Job ID
    2018-5221
    # of Openings
    1
    Hours From
    8:00 AM
    Days Worked
    Monday-Friday
    Hours To
    4:30 PM
  • Overview

    REI is seeking a customer service focused IT/PC specialist with a positive, "can-do" attitude to provide technical and administrative support in the installation, maintenance and update of IT technology. The ideal candidate is open to learning new things, a team player and able to take direction well.

     

    Responsibilities include

    The Desktop Support Specialist Will:

    • Regularly perform routine to moderately complex technical and administrative functions to support user desktop needs. Configure and install software for users' desktops and laptops. Participate in the installation and rollout of new software packages, upgrades and new desktop hardware. Troubleshoot user desktop computing issues and escalates to next level support when necessary.
    • May also need to support phone, voice mail, video conference system and other user technologies to meet user service requests. Refer hardware or software problems or defective products to vendor or technician for service.
    • Research, investigate, evaluate and recommend technical solutions and enhancements to existing technologies.
    • Daily interaction with other IT staff, IT management, and users within local facilities. Interaction normally involves soliciting input for analysis and the exchange of ideas.
    • May regularly interact with vendors, suppliers and external sources to investigate and resolve software and hardware issues, or to obtain information for the selection of hardware, software or vendor services.

    Qualified candidates will possess

    • Associate degree in a technical field or 2-year technical vocational training or 2-4 years of desktop support work experience.
    • Thorough knowledge of Windows, Microsoft Office/Office 365, internet browsers, and antivirus software.
    • Working knowledge of TCP/IP using switches, routers, wireless and remote access technology.
    • Working knowledge of setup and support of video conference system, audio/video and MFP technology support.
    • Very good analytical, problem solving, communication and technical documentation skills required.
    • Excellent customer service skills required.
    • Demonstrated ability to learn new things quickly
    • Microsoft technical certifications MCSA and MTA preferred.

     

    Verification of U.S. employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

     

    AA/M/F/VETERANS/Individuals with Disabilities, EOE, Drug-Free Workplace

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